ARTWORK FAQs
Question not answered here? Send us a message in the form below and we will get back to you as soon as we can.
Shipping + Sales Tax
- SHIPPING IS NOT INCLUDED IN THE SALE PRICE. Shipping costs will be calculated after purchase and billed separately.
- SALES TAX IS NOT INCLUDED IN THE SALE PRICE. Sales tax will be calculated after purchase and billed separately depending on how the purchase was made and if it is shipped or physically picked up.
- Shipping costs are based on location, desired delivery speed, and method of your choice and will be calculated by the carrier. If not specified, all orders are shipped standard ground 5-7 days via USPS or UPS. Shipping costs can be paid via cash, Venmo, or Apple pay. This applies to artwork under 36x36. Anything larger than that is considered oversized. See below.
- Oversized Shipments. Any artwork over the size of 36x36 requires crating to be shipped. The customer is responsible for arranging outside service to crate and transport any paintings larger than 36x36 if shipping is required. If the artist is required to assist in this process, an additional invoice will be sent for any costs incurred for time or materials. One resource that handles packing/shipping is UPS.
Can I pick up my purchase to save on shipping fees?
- Yes, we encourage you to pick up your artwork to save on packing and shipping costs.
Can you store my artwork? Abandon purchase.
- We will hold your works for up to 3 months from the initiation of purchase. Thereafter, If you do not respond to our attempts to contact you to arrange delivery or pick up, or if you do not contact us to set up a delivery or pick up any full or partial payments made towards the purchase will be forfeited and the work returned to the artist. We are not a storage facility and there are no exceptions to this policy.
Do you offer any discounts?
- If you are purchasing multiple paintings in one transaction, please contact us to discuss a possible discount.
- If you are an existing collector, please contact me for a discount on your next purchase as a small token of my appreciation for your support.
- If you are paying cash on pickup, please contact me for a possible discount on your purchase and waived transaction fees.
Do you accept returns?
- At this time we can only issue full refunds on items that arrive damaged. Please check your package and contact us within 3 days of delivery to arrange a return.
- We want you to feel really great about the work you acquire—if the piece is not in your favor, we will gladly accept a return in exchange for a credit in the shop or towards a future commission.
*Please note that in the case of a return for credit, shipping is non-refundable. Buyer assumes responsibility for the safe return of the item(s) to the seller.
**All commissions and sale items are final sale and not eligible for return or exchange.
Where is my purchase?
- We do our best to safely package your purchase and get it off to delivery within 3-5 business days. If we run into any problems we will contact you as soon as possible with an update on ETA.
- if you have any problems with a delivery, please contact us so we can look into the details of its location. We send tracking and insure each piece.
Do you donate artwork to charitable causes?
- If I am in a position to do so when the opportunity to do such presents itself, I always like to help if I can. Please contact us to discuss the cause.
Do you do commissions?
- Yes. Please contact us to discuss the details, pricing and terms.
QUESTIONS? GET IN TOUCH.
Don’t see your questions in the FAQ’s? Contact us.
Special requests, questions for the artist, shipping/pickup, or simply want to say, hi? Whatever it is, we will get back to you as soon as we can.
Thank you for your interest in the work!